Support
Help when you need it.
Reach the right team directly, find answers in the docs, or report a security issue. Support scales with your plan — from community help to a contracted enterprise SLA.
Product & technical support
Scans, findings, configuration, integrations and anything that isn't working the way you expect.
[email protected]Documentation
Step-by-step guides for every module, from your first scan to reading the evidence.
Open the docsReport a security issue
Found a vulnerability in CodesGuard itself? Tell our security team — we'll acknowledge and keep you updated.
[email protected]Response levels
Support that scales with your plan
Every plan includes support. Higher plans add priority handling and, on Enterprise, contractual response-time commitments.
Starter
Community supportDocumentation, guides and email support for setup and how-to questions.
Pro
Priority supportPriority email support with a business-hours response target.
Enterprise
Enterprise SLAA named contact and contractual response-time commitments, agreed as part of your Enterprise contract.
Faster help
What to include when you write in
- Your workspace (organization) name and the project involved.
- The scan or finding ID, if your question is about a specific result.
- What you expected to happen and what happened instead.
- A screenshot or the exact error text, where there is one.
Still have a question?
Open the support portal to raise and follow a request, or email the team — we read every message.